Refunds

If it is not for you, we refund. 14 days from payment, no reason needed, in full.

Write to fatulloevfozil@gmail.com from the address the subscription is registered to and say that you want a refund. You do not need to give a reason.

We reply within 3 working days. The money goes back the way it came — to the same card. Banks usually credit it within 5–10 working days; that part depends on the bank, not on us.

After 14 days the paid period is not refundable, but the subscription can still be cancelled — there will be no further charge, and the period you paid for runs to its end. A cancelled subscription is not switched off in the middle of a paid month: you paid for it and you keep it in full.

Whatever the date, we refund if:

• you were charged twice for the same period;

• money was taken after you had cancelled;

• the service was down through our fault for more than a day in a row;

• the payment was not made by the cardholder — here we refund immediately.

The merchant of record is Dodo Payments, and they process the refund on our instruction. Still write to us first: it is faster than going through the payment provider’s support.

The “Security and Investigation” plan is arranged by contract, not by card. Its refund terms are set by that contract. Details via Contact.